University Health Services
University Health Services (UHS), located in the Student Services Building, is a fully accredited ambulatory healthcare facility. It provides medical services primarily for currently enrolled students, but also provides travel health, physical therapy, and nutrition services for University faculty and staff and certain services for some nonstudents who are officially enrolled in particular University programs. University Health Services also provides public health leadership and initiatives, including the promotion of a healthy campus.
The medical staff includes board-certified physicians (family medicine, internal medicine, and sports medicine), nurse practitioners (family and women's health), physician assistants, physical therapists, a registered dietitian, and an integrated behavioral health team. University Health Services has its own laboratory and radiology facilities (plain x-ray and ultrasound) and an allergy shot/immunization/travel health clinic.
For routine health concerns, students may schedule appointments by calling (512) 471-4955 between 8 am and 5 pm on weekdays. Students can also schedule many types of appointments online . Students who need prompt medical attention may be seen in the UHS Urgent Care Clinic, which is open during regular UHS business hours with additional hours on Saturdays during the long session. Operating hours for summer, holidays, and between semesters are posted on the University Health Services website .
Students with medical emergencies should go directly to an emergency facility or call 911.
The UHS Nurse Advice Line, (512) 475-NURS (6877), is available every day, twenty-four hours a day, to offer students advice about illness or injury. Students who need medical treatment when University Health Services is closed must go to a healthcare facility in the community and are responsible for any charges incurred.
The Health Promotion Resource Center, a department within University Health Services, helps students get and stay healthy. Its programs and services foster students' academic and personal success through the promotion of healthy behaviors and a healthy campus. Programs and initiatives cover a range of topics, including alcohol and drugs, healthy sexuality, healthy eating, physical activity, sleep, and general health. Digital and printed materials on a variety of health topics are available at no charge to University students at the Health Promotion Lending Library (SSB 1.106), (512) 475-8252.
There are charges associated with University Health Services clinic visits. Charges are generally lower than those for comparable services in the community. A charge applies for missed appointments or appointments not cancelled at least two hours in advance (twenty-four hours in advance for appointments with a registered dietitian or for physical therapy). The complete University Health Services Charges Policy and a schedule of charges are posted on the UHS website .
Students sometimes are affected by medical conditions beyond the scope of services offered by University Health Services. Payment for services at other healthcare facilities is the sole responsibility of the student; therefore, every student is encouraged to purchase student health insurance or to have sufficient insurance coverage under an existing policy. Additional information about the student health insurance plan can be found through the UHS website .
Students are not required to have health insurance to use University Health Services; however, University Health Services can file claims with most health insurance plans. For more information, including types of plans with which claims cannot be filed, go to the UHS website .
By providing their health insurance information, students are authorizing University Health Services to file a claim with (send a bill to) the student's health insurance company for services rendered. Students who do not want a health insurance claim to be filed must let University Health Services know by 11:59 pm on the day of their appointment (5:00 pm for lab tests) by contacting the Cashier/Insurance Office during regular business hours or logging on to MyUHS online to send a secure message.
A student's health insurance company may determine that some or all of the charges incurred at UHS are not covered by their policy. The student is responsible to learn what their health insurance covers.
For students who do not have health insurance and cannot pay at the time of service or who have health insurance that does not pay for any part of their charges, University Health Services will post their charges to "What I Owe." Students who do not have health insurance or who do not use it at University Health Services will receive a self-pay discount for charges incurred.
University Health Services healthcare providers do not provide written excuses for patients who miss classes or assignment deadlines due to illness. Any accommodations for absences or missed deadlines are strictly between the student and the instructor. Students may request a Visit Verification Form at the time of a visit to University Health Services. The form verifies only the date and time of the visit. It provides no information about the reason for the visit. A student with special medical circumstances may apply to Services for Students with Disabilities for a letter to the appropriate authority on the student’s behalf to request a course load reduction, medical withdrawal, or other accommodation. The application and additional information are available on the UHS website .